REFUND & CANCELLATION POLICY

ADC AI Mode

REFUND & CANCELLATION POLICY

Last updated: 10 September 2026

This Refund & Cancellation Policy applies to products and services supplied by Double D Agency Ltd, trading as ADC AI Mode (“ADC AI Mode”, “we”, “us” or “our”).

It should be read together with our Terms & Conditions.

We want customers to understand what they are purchasing before payment. Different cancellation and refund rules may apply depending on whether you purchase digital content, a course, a live workshop, consultation, intensive 1:1 service or membership.

Nothing in this Policy excludes, restricts or replaces any statutory consumer right that cannot lawfully be excluded.

1. DIGITAL DOWNLOADS

Digital downloads may include:

guides;
workbooks;
templates;
prompt resources;
checklists;
educational PDFs;
digital toolkits; and
other downloadable materials.

Where you purchase digital content and request immediate access, we may ask you during checkout to expressly consent to the digital content being supplied immediately and acknowledge the effect that beginning supply has on any applicable statutory cancellation right.

Once digital content has been supplied, refund and cancellation rights will be determined in accordance with applicable consumer law.

Nothing in this Policy affects your rights where digital content is faulty, not as described or otherwise fails to meet legal requirements.

2. SELF-PACED PAID COURSES

ADC AI Mode may provide immediately accessible online courses, including the AI Influencer Consistency Lab and other educational programmes.

Where a course contains digital content that becomes available immediately after purchase, the checkout process may ask you to expressly request immediate access and acknowledge the effect this has on applicable cancellation rights.

If you do not request immediate access where such a choice is available, access may be delayed until the applicable cancellation period has expired.

Your statutory rights remain unaffected where course content is faulty, materially misdescribed or otherwise does not conform to applicable consumer law.

A customer's change of mind after lawfully supplied immediate digital content has begun does not automatically create a right to a refund.

3. LIVE WORKSHOPS

A live workshop reserves a place for a particular event.

The workshop date, time, delivery method and price will be displayed before purchase.

Unless otherwise stated on the booking page, ADC AI Mode asks customers who cannot attend to contact us as early as reasonably possible.

Depending on the circumstances, we may offer:

transfer to another available workshop;
account credit;
access to a recording where one is available and the customer is entitled to receive it; or
another reasonable alternative.

Any statutory cancellation or refund right applicable to your purchase takes priority over this Policy.

Failure to attend a workshop does not automatically entitle a customer to a refund where ADC AI Mode delivered the workshop as agreed and no applicable statutory right requires a refund.

4. WORKSHOPS CANCELLED BY ADC AI Mode

If ADC AI Mode cancels a paid workshop, we may offer you:

a place at a rescheduled workshop;
an equivalent replacement event; or
a refund where appropriate.

You will not be required to accept a replacement event where applicable law entitles you to a refund.

5. CONSULTATIONS

Consultations reserve dedicated professional time.

The duration, price and scope of the consultation will be stated before booking.

We ask customers to provide at least 48 hours' notice if they need to reschedule a consultation.

Where reasonable notice is provided, we will normally permit one rescheduling without an additional ADC AI Mode rescheduling charge.

Repeated rescheduling may require a new booking.

This contractual rescheduling policy does not override statutory cancellation rights.

6. MISSED CONSULTATIONS

If you fail to attend a scheduled consultation without reasonable notice, ADC AI Mode may treat the appointment as used because the professional time was reserved for you.

Where you arrive late, the consultation may still need to finish at its originally scheduled time.

We will consider exceptional circumstances reasonably and individually.

Nothing in this section removes a statutory consumer right.

7. INTENSIVE 1:1 AI INFLUENCER SETUP

Our intensive 1:1 setup service may involve substantial preparation and personalised work.

The scope, deliverables, price and expected schedule will be stated in the relevant package, booking page or written proposal.

Where you ask us to begin providing a service during an applicable statutory cancellation period, we may require an express request from you before work begins.

Where permitted by applicable law, if you subsequently exercise a statutory cancellation right after expressly requesting early performance, you may be required to pay an appropriate proportion for services already supplied before cancellation.

Once a personalised service has been fully performed, cancellation and refund rights will be determined by applicable law and any consent or acknowledgement obtained before performance began.

8. CUSTOMER DELAYS DURING 1:1 SETUP

A personalised setup may require you to provide materials such as:

character references;
brand information;
creative preferences;
photographs or other authorised reference images;
account information or access where specifically required;
feedback;
approvals; and
other project materials.

If you fail to provide reasonably requested materials, the project schedule may be moved.

A delay caused by the customer's failure to supply required information does not automatically entitle the customer to a refund.

9. CHANGE OF MIND DURING PERSONALISED WORK

Where ADC AI Mode has already begun personalised work at your express request, we may take into account work already completed when determining any refund required under applicable law.

We will not impose a charge or retain payment where doing so would conflict with mandatory consumer rights.

10. MEMBERSHIPS

ADC AI Mode memberships may operate on a monthly, annual or other clearly disclosed billing cycle.

Before purchasing, customers will be shown the applicable:

price;
billing frequency;
principal membership benefits;
renewal arrangement; and
cancellation method.

Where a membership automatically renews, this will be disclosed before purchase.

You may cancel future renewal through the cancellation method provided for your membership.

Cancellation ordinarily prevents the next renewal rather than immediately deleting access to a membership period that has already been paid for, unless otherwise stated or required by applicable law.

11. MEMBERSHIP REFUNDS

Cancelling a recurring membership does not automatically create a refund for a membership period already supplied.

However, this does not affect any applicable statutory cooling-off right, right arising from defective or misdescribed services, or other mandatory consumer protection.

Where a refund is legally required, ADC AI Mode will provide it in accordance with applicable law.

12. PRICE CHANGES FOR MEMBERSHIPS

We may change membership prices from time to time.

Any change affecting an existing recurring customer will be communicated in advance where required and will not be applied in a way that unlawfully prevents the customer from making an informed decision about continuing the membership.

Customers will be given appropriate information about material changes before they become bound by them where required by law.

13. PROMOTIONAL PRICES

A later sale, discount, promotional offer or price reduction does not automatically entitle an earlier customer to a refund of the difference.

This does not affect statutory rights relating to misleading pricing or other consumer protections.

14. AI-GENERATED RESULTS ARE NOT A REFUND GUARANTEE

AI-generated outputs can vary.

A refund is not automatically due solely because:

an AI model produced a different image from an example;
a third-party AI provider changed its model;
a platform changed its interface;
generation credits became more expensive;
a third-party feature was discontinued;
a student's AI character required additional iterations;
a particular prompt produced different results; or
a customer did not achieve the same creative or commercial outcome as an ADC AI Mode demonstration.

This section does not apply where ADC AI Mode has failed to supply what was actually promised or where applicable consumer law provides a remedy.

15. THIRD-PARTY COSTS

Payments made directly to third-party providers are not payments to ADC AI Mode.

This can include charges for:

AI generation platforms;
model providers;
APIs;
image or video credits;
software subscriptions;
hosting;
editing applications; and
other external services.

ADC AI Mode cannot issue refunds for payments made directly to an independent third party.

Customers should contact the relevant provider regarding those charges.

16. TECHNICAL PROBLEMS

If you cannot access a product you purchased, contact ADC AI Mode before initiating a payment dispute so that we can investigate the problem.

Where the issue is within our reasonable control, we will take reasonable steps to restore access or provide an appropriate remedy.

Temporary technical problems do not automatically mean the entire purchase must be refunded, although your statutory rights remain unaffected.

17. DUPLICATE PAYMENTS

If you believe you have accidentally been charged twice for the same ADC AI Mode purchase, contact us with the relevant transaction information.

Confirmed duplicate payments will be corrected appropriately.

18. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact ADC AI Mode first where there is a genuine problem with a purchase so that we have an opportunity to investigate and resolve it.

Nothing in this section prevents a customer from lawfully exercising rights available through their payment provider.

Fraudulent or knowingly dishonest payment disputes may result in suspension of access and further action where appropriate.

19. HOW TO REQUEST A CANCELLATION OR REFUND

Where you wish to exercise a cancellation right or request a refund, contact:

ADC AI Mode Customer Support

Email: hello@adcaimode.com

Please provide sufficient information for us to identify the purchase, such as:

your name;
the email address used for the purchase;
the product or service purchased;
purchase date; and
order or transaction reference where available.

You should never send us your full payment-card number.

20. REFUND PROCESSING

Where a refund is approved or legally required, it will normally be returned using the original payment method unless another method is agreed or legally appropriate.

Processing times may also depend upon the payment provider or financial institution.

We will comply with applicable statutory deadlines for refunds.

21. INTERNATIONAL CUSTOMERS

ADC AI Mode serves customers worldwide.

Customers outside the United Kingdom may have mandatory consumer rights under laws applicable in their jurisdiction.

Nothing in this Policy is intended to exclude a mandatory right that cannot lawfully be excluded by contract.

Where mandatory local consumer protection provides greater rights than this Policy, those mandatory rights will apply to the extent required by law.

22. FAIR USE OF THIS POLICY

ADC AI Mode reserves the right to investigate suspected fraud, deliberate abuse of digital products, unauthorised redistribution or other misuse.

However, we will not use an allegation of misuse merely to avoid a legitimate statutory refund or consumer remedy.

23. CHANGES TO THIS POLICY

We may update this Policy when our products, services or legal obligations change.

The current version will be published on the ADC AI Mode website with its revision date.

Changes will not retrospectively remove rights that have already accrued where doing so would be unlawful.

24. CONTACT

ADC AI Mode is operated by:

Double D Agency Ltd

United Kingdom

Double D Agency Ltd trading as ADC AI Mode

Company number: 14305012

Registered office: 30 Calderwood Street, 901, SE18 6JH

Customer support: hello@adcaimode.com

Website: adcaimode.com

VAT number: GB 423 6155 16